What Is AirCom?
AirCom provides a full range of features designed to help you recruit new
people into your business, distribute information quickly to a large
number of people, and provide you with your own Personal Toll Free Number
(PTF).
Following are a few highlights of the Virtual Office:
These features (and many more) are all part of Aircom. Your customized service is simple to maintain.
How Does AirCom Work?
Callers who dial your AirCom Personal Toll Free (PTF) number can be connected to you personally, or forwarded to information resources that you choose. Voice mail, call forwarding, even faxes received options can easily be modified via your maintenance number. Turn features on/off and customize your AirCom service from day to day, or even hour to hour to suit your needs.
What Is System Time?
While your mailbox is being accessed, either by you as a mailbox owner, or by a prospect calling your Personal Toll Free Number (PTF), you will be charged system time. This is usage time pre-purchased at a rate of 10 cents/minute. This means you can access your mailbox from anywhere in the United States, any time of the day, at a flat rate of 10 cents/minute. Time is purchased in 1 hour blocks at a rate of $6.00/hour. Each time you access your account, time is deducted from your system time balance. This time balance will be spoken each time you access your mailbox. If you notice you are getting low, the system will notify you and you will have the option of purchasing more time though the system.
What Is An Account Number?
The system will assign you a five-digit Account Number when you sign up for an account.
What Is A Security Code?
Your Security Code is your six-digit birth date as listed on your AirCom Service Agreement Form. This may be changed at any time by accessing Account Maintenance (option 3 of the main AirCom menu) and then selecting the Personal Profile option (option 1).
What Does It Mean "Please Record Your Name"?
As a new user, you will be asked to record your name when you enter the system. This is not the greeting people will hear when they dial your Personal Toll Free Number. This is an internal recording that will be heard any time someone on AirCom addresses a message directly to you. When other AirCom users contact your mailbox, they will hear your recorded name to ensure them that they have the correct mailbox number. Your recorded name will also sound when you contact the system and when others choose to speak with someone through the Business Info Call Transfer feature. You may change this any time you like by accessing Account Maintenance.
What Is A Mailbox Number?
Your mailbox number is an internal system number that allows others on the system to contact you. For your convenience, your 10-digit home telephone number is automatically entered as your mailbox number. If you choose to change this number, select option 3 of the main menu (Account Maintenance), select option 1 (Personal Profile), and then select option 4 (Change mailbox number).
What Is A Personal Toll Free Number?
At no additional charge you may have your own Personal Toll Free Number. This is helpful in placing national advertisements, or in communicating with retail customers or personal contacts. You pay a flat per minute rate of ten cents while using your Personal Toll Free Number, day or night.
How Do I Cancel?
To cancel your account all you need to do is send a fax to 801-370-6001 stating your request to cancel. You may also cancel by emailing us at support@aircomservices.com. You should include your full name and account number with your request.
How Do I Configure My Personal Toll Free Number To Have A Personal Greeting?
We have recorded a default greeting for you. You may, however, wish to personalize it with a greeting in your own voice. You may change this greeting any time, as many times as you like. To do this, select option 4 of the main menu (PTF Maintenance) and then select option 4 again (Change PTF Greeting).
How Do I Configure My Personal Toll Free Number To Have A Business Greeting?
A business greeting acts in the same way as an answering machine. To record the message which callers will hear when they dial your personal toll free number, you'll first need to access your account. Make sure you are in the main menu mode and then select option 4 (PTF Maintenance). Continue by selecting option 2 (Configure PTF Menu), then select option 1 (Business Information), then select option 2 (?To record, review, or delete?), and then 1 to record. When you?re ready to record, press 5.
How Do I Configure My Personal Toll Free Number To Have A Training Seminar?
To record a training seminar, select option 4 (PTF Maintenance), select option 2 (Configure PTF menu), and then select option 4 (Training). Once within the Training menu you may choose from the following options:
How Do I Configure My Personal Toll Free Number To Accept Faxes?
By selecting option 4 of the main menu (PTF Maintenance) and then selecting option 5 (Enable Faxes), you will have the opportunity to enable/disable your Fax Receipt option. When this is on, your personal toll free number becomes a fax machine.
How Do I Upgrade A Training Seminar?
To upgrade a training seminar you will need to select option 4 (PTF Maintenance), option 2 (Configure PTF Menu), and then option 4 (Training). Once within the Training Menu select option 4 (Review All). This will allow you to review the seminar titles and pinpoint the one, which you want to change. Delete the seminar you wish to change by selecting option 3 (Delete). You may then add a new/upgraded seminar by selecting option 2 (Add Seminar).
How Do I Access My Voice Messages?
From the main menu, selecting option 1 (Voice Messaging) will present you with the options to either review your messages, send a message or create a group list. Lets start with reviewing your messages. After you enter your Account Number and Security Code, the system will greet you by telling you how many voice and fax messages, including calls to your personal toll free number. When you enter message review, you will notice that your messages are organized into five different groups of message: Urgent, New, personal toll free number, Saved, and Erased. If you have any Urgent messages, you will hear them first, then New, personal toll free number, etc. You may jump between message types by pressing ##. When placing ads, you may just wish to review your prospect responses from your personal toll free number. The ## feature will allow you to skip directly to those messages. While listening to your messages, you may use the playback codes listed below. Playback codes will function while you are reviewing a message, or at the end of the message.
Erased messages are stored in your mailbox until you exit the system. This is a safety feature just in case you mistakenly erase a message you meant to keep. To recover these messages, skip to the Erased messages and when you find the message you erased, press 2 while it is playing to save it.
Selecting option 2 of the Voice Messaging menu will allow you to send a message to an individual, several recipients, or a group of AirCom users which you have previously created. You will be prompted to enter the mailbox or group list number followed by the # key. After you enter a valid mailbox number, you will hear the persons recorded name. This will help you verify you are addressing your message to the correct person. Enter the next mailbox or group list number or press the # key if your list of recipients is complete. Once you have finished addressing your message to all recipients, the system will prompt you to start recording your message after the tone. Press the # key when you have finished your message. You may now select one or more of the send options listed below.
How Do I Update My Account Information?
These items are considered to be your Personal Profile. To change them, select option 3 of the main menu (Account Maintenance), and then select option 1 (Personal Profile). The system will then prompt you as what to do.
How Do I Change My Security Code, Mailbox Number, Name?
These items are considered to be your Personal Profile. To change them, select option 3 of the main menu (Account Maintenance), and then select option 1 (Personal Profile). The system will then prompt you as what to do.
How Do I Purchase More Time?
To purchase more system time, select option 3 of the main menu (Account Maintenance), and then select option 2 (Time Maintenance). System time must be purchased in 2-hour blocks. You may use the credit card you have on file, or you may enter an alternate card. The alternate card will not be stored in your account.
How Do I Transfer Faxes Sent To My Personal Toll Free Number To My Fax Machine?
You may wish to have certain types of fax documents sent directly to your home or office fax machines instead of being stored in your mailbox. When you enter the Fax Auto-Delivery menu (option 3, below Account Maintenance), AirCom will tell you what your current Auto Delivery settings are. You may turn Auto Delivery on and off as well as configure the types (all, urgent, corporate, and PTF) of fax documents to be auto delivered in this menu. If you have not already entered a fax number, you will be required to do so before you may use this feature.
May I Be Notified Via Pager When I Have Received A Message?
You may currently be using a pager to help leverage your time. AirCom allows you to incorporate it even more. In the Paging configuration menu, you may set your pager to notify you when you receive urgent voice or fax mail and urgent voice and fax messages from your personal toll free number. In order to do this select option 3 (Account Maintenance), and then select option 4 (Configure Paging). Once within the Configure Paging menu, you will be given the following options:
Note: Each selection is a toggle switch on/off. For example, if you wanted to be paged when you received both Urgent voice message and fax documents on your personal toll free number, you would simply select 1, and then 4.
How Do I Receive An Account Activity And Charges Statement?
You may wish to review the usage on your account. AirCom will create a summary of your usage for the current month or up to 3 months back. It will also create a year-to-date summary for the current year or the previous year. The system will fax you the summary of your choice and deduct the appropriate system time from your account. To do this select option 3 (Account Maintenance), and then select option 5 (Statements).
How Do I Use My AirCom Account Like A Calling Card?
By selecting option 5 (Phone Booth) and then option 1 (Dial Out), you will be using your account like a calling card. You may even create speed dial numbers for this feature by selecting option 5 again (Phone Booth) and then option 2 (Phone Book).
How Do I Contact You?
To contact AirCom Customer Support directly, call 801-370-6000. You may also email us at support@aircomusa.com, or fax us at 801-370-6001.
Office: (801) 370-6000 Fax: (801) 370-6001 Info Center: 888) 530-9100
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